Help Center
Find answers to common questions or contact our support team.
🚀Getting Started
How do I create an account?
LatinaCastings is in private beta. Join the waitlist with your email, click the confirmation link we send you, and we'll email you an invite as we open access. Once invited, you sign in with Google using the same address.
How do I get started?
Once you're invited from the waitlist, the team adds USD credit to your account during the private beta, which you can use to create models and generate photos.
What devices can I use?
LatinaCastings works on any device with a modern web browser: desktop, tablet, or mobile.
🪙Credit & Payments
What payment methods do you accept?
We do not process credit cards. During the private beta, credit is added to accounts by the LatinaCastings team.
How do I check my balance?
Your USD credit balance is displayed on your Dashboard after logging in.
Can I get a refund?
Unused credit can be refunded on request within 14 days of adding it. Credit already spent on a completed generation is not refunded; a generation that fails on our side is refunded to your balance automatically. Team-added beta credit has no cash value. See Terms section 13, or write to support@latinacastings.com.
🎬Content & Features
How often is new content added?
We add new casting videos and content regularly. Check the Featured section for the latest additions.
What is the AI model feature?
Members can create AI-generated performer profiles. Each generation deducts from your USD credit balance, and the cost is shown before you generate.
Why do some photos of the same model look slightly different?
It depends which rail made them. A quick photo is drawn from her headshot, so small details like hair tone and wardrobe can vary from shot to shot. A photoshoot uses her trained model, so her look is locked in every frame. The studio names which one you are buying before you commit.
What is the credit balance?
Your credit balance is a USD balance. You spend it per use across the platform.
🔒Account & Security
How do I reset my password?
Click 'Forgot password?' on the login page and enter your email. You'll receive a reset link.
Is my data secure?
Yes. We use SSL encryption and secure password hashing, and we do not store credit-card or other financial information.
How do I delete my account?
You can deactivate your account from Account settings (Danger zone). Deactivation disables sign-in and keeps your data; to have your data deleted, email support@latinacastings.com.