Help Center

Find answers to common questions or contact our support team.

🚀Getting Started

How do I create an account?

Click 'Sign Up' in the navigation bar and fill in your details. You'll need a valid email address.

How do I get started?

Create a free account, then purchase Prilana tokens at prilana.com. Use tokens to watch videos, create models, and generate images.

What devices can I use?

LatinaCastings works on any device with a modern web browser — desktop, tablet, or mobile.

🪙Tokens & Payments

What payment methods do you accept?

We exclusively accept Prilana tokens. Visit prilana.com to purchase tokens.

How do I check my token balance?

Your token balance is displayed on your Dashboard after logging in.

Can I get a refund on tokens?

Token purchases are handled by Prilana. Visit prilana.com for their refund policy.

🎬Content & Features

How often is new content added?

We add new casting videos and content regularly. Check the Featured section for the latest additions.

What is the AI model feature?

Members can create AI-generated performer profiles using tokens. Creating a model costs 10 tokens, and each headshot generation costs 10 tokens.

What are tokens?

Tokens are used for AI image generation features. New accounts receive starter tokens, and additional tokens can be purchased.

🔒Account & Security

How do I reset my password?

Click 'Forgot password?' on the login page and enter your email. You'll receive a reset link.

Is my data secure?

Yes. We use SSL encryption, secure password hashing, and all transactions are handled through Prilana's token system.

How do I delete my account?

Contact support at support@latinacastings.com to request account deletion.

Still need help?

Our support team is here to assist you.

Contact Support